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We ask that you call us at 888-505-7240 to find out if this is a possibility.

If you ordered from our online store, please contact Crown Verity at 888-505-7240.

We ask that all Canadian order status inquiries be sent to [email protected], and all USA order status inquiries to [email protected].

On average, an order leaves within 10 days of receipt of a PO.

You will be contacted via email with tracking information after the order ships.

Yes, you can pick up your order. We ask that pick-ups be scheduled in advance.

Yes, you can, but the transportation company will provide you with a window of time. We ship via third party carriers. Additional fees will apply.

If you do not have a dock, yes, you will often need a liftgate (a platform that moves large and heavy products from the truck bed to the ground). Please note this in advance, as it will be subject to additional fees, and the carriers need to know prior to shipping.

White glove shipping is specialized shipping to ensure that grills and other heavy-duty products are delivered as safely and securely as possible. For a small additional fee, we’ll deliver your products to your location, place them where you desire, and dispose of the packaging for you.

Duty is included in the price. Shipping charges are identified separately.

From there, it will be your responsibility to transport overseas.

Your grill comes in a large package; we recommend that you are home, to ensure no shipping damage has occurred and to inspect your product.

Your grill comes in a large package; we recommend that you are home, to ensure no shipping damage has occurred and to inspect your product.

On average, an order takes 7-10 days to process internally, plus shipping times. From ordering, the average time it takes to receive your order is 2-3 weeks.

The new 3rd Generation Mobile grills now use the same grilling system as is used on our Infinite Series products which features an improved design to allow for easily adding and removing the roll dome, wind guard, griddle and and rotisserie products. To support this the grill frame itself is slightly wider than the previous generation which has affected the mobile grill base and the grease tray design.

Side mounted mobile components like side shelves, side burners are still compatible from the 2nd Generation but components that are affected by wider grill frame like the front shelves have changed slightly as well.

Depending on when you purchased your Mobile Grill, you will own either a 1st, 2nd or 3rd Generation Mobile Grill. Below are the dates each generation of grill were manufactured and sold:

• 1st Generation (1995-2015)
• 2nd Generation (2016-Early 2025)
• 3rd Generation — (This is the current model released in May of 2025)

Specs and manuals for both the 2nd and 3rd Generation products are available on each Mobile Series product pages.

If your grill is not lighting, please check one or more of the following:

• Ensure that your gas light is on
• Check that the propane tank is not empty, and ensure the valve is open

Please give our customer service department a call if you are still experiencing issues after these checks so we can help troubleshoot the issue.

If your grill is not getting hot, please check one or more of the following:

• Did you open the burner valve before opening the cylinder valve?
• Is there a leak in the system, causing the flow control device to activate?

To fix:
Follow the proper lighting sequence to correct a leak in the system. Inspect the burner tube end for obstructions and alignment. Ensure that burners and lighter tubes are clean and free of obstructions.

Slide the PGrid on top, and secure it with the Roll Dome ring pins. Always enlist a “buddy” when changing out your Dome and PGrid.

We have 2 griddle options if this is your goal. Please see the CV-G2022 or the CV-G1222.

Many rental companies use the Fat Vat.

We do. Not only can you use it with the BM-60, but it can also be used for any pit-style rotisserie.

If your grill is pre-2016, follow the instructions in this video.

If your grill is 2016 or later, follow the following instructions:

• Remove the grates.
• Position yourself at the back of your grill, and look down. You will see ring pins.
• Pull the ring pins out.
• Slide the burner and radiant as one unit to the right. They will come apart once they’re out.
• Insert the new burner in.
• Slide the radiant and burner back in the slot.
• Secure with the ring pin.

There is a 15 Amp requirement with an 11 Amp draw. Connection is the standard 120 V.

We recommend that patio heaters are placed 24” from combustibles.

Our recipes can be found here.

All of our modular installation instructions can be found here. We’ve made it easy for you to find your model # by clicking on the name of your product in the Table of Contents found on page 2 of the PDF. This will jump you to the instructions for the model you clicked on. Alternatively, you can search the PDF for your model # by holding “command” (Mac) or "ctrl" (Windows) and “f” on your keyboard and typing in your model #. Finally, you can also find instructions for your modular product on its product page on our website. Any of these options will ensure that you are pointed to the correct installation instructions.

You will be required to provide the following information:

• Packing Slip
• Serial Number
• Description of reason for a return
• Pictures, if damaged

Your dealer will reach out to Crown Verity for a Return Authorization.
Please note that return shipping or restocking fees may apply.

You will be required to provide the following information:

• Packing Slip
• Serial Number
• Description of reason for a return
• Pictures, if damaged

Please note that return shipping or restocking fees may apply. We will issue an RA # prior to the return being sent back to Crown Verity. This authorizes it at the dock to receive.

Customer information is used by Crown Verity only to:

• Process orders
• Provide a personalized shopping experience for registered customers
• Send email newsletters full of specials and helpful information to those who opt to receive them
• Monitor traffic patterns to improve our site's functionality and user friendliness

We do no accept PayPal at this time.

We accept Visa/MasterCard via Shopify payments.

We accept payment via phone, but please do not fax payment.

Your card will be charged automatically.

Sales tax will be totalled at checkout, depending on your location. Tax-exempt customers are asked to create an account here and contact our Customer Service at 888-505-7240 to be set up as a tax-exempt customer.

We do not currently offer financing or leasing.

That being said, no merchant can ever guarantee the 100% security of your information.

No; all of our burners and radiants are standard, regardless of grill size or model.

Follow the instructions here.

Follow the instructions here.

• Your grill’s serial number is located on the bottom undershelf, on a CV sticker (on the left-hand side if you’re looking at the grill face-on).
• Your fryer's serial number is located on the inside door panel.
• Your sink's serial number is located on the interior cabinet, beside the electrical box (on the right-hand side).

Please check the website or email [email protected] to find the parts you require. We would be happy to ship the parts or direct you to a reseller in your area.

We do sell conversion kits; however, we recommend contacting a lis. gas tech to safely install.

Crown Verity Customer Service has a list of trusted service companies across NA. Please call Customer Service at 1-888-505-7240 or email [email protected].

Natural Gas units come with a 10’ quick-disconnect gas hose.
Gas grill/griddle models MCB, RCB, PCB, MBI, MG, and Pizza Oven models PZ in propane are designed to use standard 20-lb propane tanks that can be sourced in many locations. Models that are 24, 30, or 36 in size use one 20-lb tank. Models that are 48, 60, and 72 in size use two 20-lb propane tanks. Models ending in LP (Liquid Propane) are designed to use the standard size 20-lb propane tanks. Tanks do not come with the units.
Propane grills that do include tanks with the units are models CCB and MCC. CCB models include two horizontal 30-lb propane tanks, and MCC models include two 50-lb propane tanks.
If you are connecting the grill to a bulk propane tank that you want, or order a model that ends with SI (Single Inlet), look for the ending BULK.
Example: RCB-60RGP-SI-BULK.
If you plan to use tanks larger than the standard 20-lb propane tanks and plan on hooking your propane unit up to 50-lb or 100-lb propane tanks, order a model that ends with SI (Single Inlet) 50/100.
Example: RCB-60RGP-SI-50/100.
For built-in (BI) models of gas grills, order the model and appropriate gas type. For Natural Gas, the model number will end in NG. For Liquid Propane gas, the model will end in LP.
For Patio Heaters, all models of CV-2650 and models of CV-2670 use a standard 20-lb or 30-lb propane tank. Only model CV-3050-NG is available for use with Natural Gas.

These do include a gas regulator, but a gas hose is not included as these are typically plumbed to a gas line by a licensed gas fitter.

Oil is recommended to prevent sticking.

Kosher salt mixed with the juice of half of a lemon generally does the job. Apply with warm, soapy water, and ensure you dry your griddle thoroughly before storing it.

Use a garden hose or preferably a power washer and spray off your grill in a secluded area. Always make sure you are following directions for protective equipment when cleaning with caustic materials.

This can help prevent the grease from building up on the stainless steel surfaces.

From there, pour warm, soapy water into the reservoir and use a light brush to move it around. Make sure you are washing the walls lightly. Next, drain the soapy water and repeat the cleaning. Rinse with water until the tank runs clean and clear.

1. Prior to lighting the grill, always fill the pans under the unit with water. You must keep water in the pans at all times while in the grill is in use. Water will evaporate while cooking, so refill the water pans with water during cooking if needed.
2. If you have a MCB model unit, mount one or two standard 20-lb propane tanks to the back of the unit. MCB-30 and MCB-36 models hold one tank, while MCB-48, MCB-60, and MCB-72 models hold two tanks. The foot of the tank rests in the lower bracket, and the upper bracket slides onto the top ring of the tank to hold the tanks on the unit.
3. There are hose hangers under the rear legs of the unit to hang the gas hoses on when they’re not in use. Please hang the hoses on the hangers under the rear legs of the unit during transportation.

1. Connect the gas hose(s) to the propane tanks. Make sure the green nut on the gas hose/regulator is securely tightened to the tank.
2. Open the hood(s)/dome(s) on the grill.
3. Ensure that all valve knobs (black knobs) are in the OFF position (clockwise).
4. Turn on the propane tank valve(s) slowly. WAIT 15 SECONDS, and do not crack open the tank valve like you would a water faucet. Open the valve on tanks slowly.
5. Turn the lighter tube valve (pilot – red knob) to the ON position (note: two lighter tubes are on units that hold two tanks - one for the left side and one for the right side). Insert a long safety lighter into the hole provided on the front of the grill.
   There is a single lighting hole on 30” and 36” units and two lighting holes on 48”,
   60”, and 72” units. You need to light both sides of the units with two tanks.
6. Visually check to ensure the lighter tube is burning. Once the lighter tube has been lit, the main burners will ignite off of the lighter tube when they are turned on. (Push in the black knobs and turn to “high”.) The unlit burners will then light automatically.
7. Visually check to ensure that all burners that are intended to be ON are lit.
8. Adjust individual burners as desired.

1. Ensure all gas control knobs are in the OFF position.
2. Turn off gas valves on propane tanks, disconnect gas hoses from propane tanks,
   and remove tanks from the unit. Hang gas hoses in hose hangers located under the rear
   legs of the unit.
3. Empty water pans of water and debris. Be careful, as these pans will remain hot
   for some time after the unit has been turned off.
4. Thoroughly clean unit using soap and water. Dawn detergent is a
   good liquid soap to use. The water pans can be filled with soap and water, and the cooking grids can be placed inside of the water pans to let them soak.
5. After removing the primary debris, the unit should be cleaned with a degreaser.
   The Crown Verity BBQ Cleaner works best and is designed to be used when the unit is cool and dry. More than one application may be required in order to thoroughly clean the unit.
6. The hood(s) of the unit will slide off the unit by lifting the two pins located on the
   back lip of the cooking grid on each side of the unit and sliding the hood(s) off.
   This will make it easier to access various areas of the grill for cleaning.
7. After degreasing the unit, clean it again with soap and water. The unit can be
   cleaned with a pressure washer – just be careful not to spray water up into the
   burners from the underside of the unit. Instead, spray from the top down.
8. Ensure everything is put back in its proper position. Cooking grids, hood(s) and
   aligning pins, warming rack(s) inside of hood(s), and end shelves can be stored under
   the unit on the lower shelf. Make sure gas hoses are hung on the hose hangers
   under the rear legs of the unit.

In the absence of local codes, the installation and all parts should conform to the National Fuel Gas Code, ANSI Z223.1/ NFPA 54, or Natural Gas and Propane Installation Code, CSA B149.1.
Your Crown Verity gas appliance is supplied with a factory set regulator. The regulator is necessary to “regulate” the gas pressures coming to the appliance to a specified value that will provide the correct operating pressures for the appliance. If the pressure is too high the flame will be too large and will not combust properly. If the pressures are too low, the flame will be too small, affecting heat, and could go out completely, letting gas escape. In either case, these conditions can pose a safety risk. There is a rating plate on all Crown Verity gas appliances that specifies the proper operating pressures.
For your safety, all gas appliance connections need to be made by a qualified gas technician.

It should not be installed with a hard pipe.

The Crown Verity warranty covers on-site labour, replacement parts, and freight for Canada and the United States for a period of 1 year for the following products:

• Grills
• Griddles
• Fryers
• Steamers
• Sinks
• Mounted Patio Heaters *Parts only. No labour coverage.

Service representative travel time and their respective organizations must be approved by Crown Verity prior to work being performed.

Crown Verity will warrant replacement parts and freight for Canada and the United States for the following products and periods:

• Patio Heaters: 1 year from proof of purchase
• Crown Verity Stainless Steel Gas Burners: 10 years from proof of purchase - Commercial usage only
• Crown Verity Stainless Steel Grill Bodies & Cooking Grates: Lifetime - Commercial usage only

Applies to all grills sold after January 1, 2015, or with a serial number higher than 21010.

The Crown Verity warranty does not apply to damages caused by:

• Negligence
• Unauthorized repair by anyone other than a Factory Authorized Service Agent
• Erratic voltages or gas supply
• Air and gas adjustment
• Alteration, misuse, or improper installation
• Improper cleaning and maintenance of all tubes and surfaces
• Ordinary wear and tear

The Crown Verity warranty does not apply to labour or repairs required for:

• Light bulbs, batteries, fuses, and other wearable items
• Door adjustments and/or lid adjustments
• Tightening of screws or fasteners
• Adjustments and cleaning of main burners, pilot burners, or orifices
• Accessories such as brushes, spatulas, and cylinders
• Normal discoloration of materials

Please inspect your product upon its arrival. Any concerns must be noted on the bill of lading at the time of inspection. Shipping damage must be communicated to the factory within 48 hours of receiving. Damage will be assessed by our team, and then a resolution will be identified.

Infinite SeriesⓇ, Estate SeriesⓇ, and PRO SeriesⓇ grills are all Residential products. All other products are for Commercial application.

For Residential – Limited lifetime warranty on grill bodies, gas burners, and grates; 6-year warranty on radiants, manifolds, and gas valves.

For Commercial – Limited lifetime warranty on grill bodies and grates; limited 10-year warranty on burners.

Applies to all grills sold after January 1, 2015 or with a serial number higher than 21010.